Does my membership cover me if I am a guest on a friend's boat?
If the owner of the boat is onboard your membership privileges do not apply. However, if your friend joins and references your member number you earn a $25 credit toward your next renewal through our Refer-a-Friend program.
Do you provide coverage in the Bahamas?
How do I contact my local Sea Tow franchise?
Call the local number printed on your membership card or hail them on VHF channel 16. Alternately, you can contact a representative in our 24 hour call center at 800-4-SEATOW (473-2869) and they will transfer you to your local Sea Tow.
How do I get in touch with Sea Tow when I need on-water assistance?
The quickest and safest way to contact your local Sea Tow® is on VHF channel 16. Call "Sea Tow, Sea Tow, Sea Tow, this is the vessel (name)." The local Sea Tow Captain will answer and take you to a working channel. All Sea Tow boats are painted yellow. Do not accept any other company. If there is no answer, call the U.S. Coast Guard, also on VHF channel 16, and ask for Sea Tow. You can also contact Sea Tow via phone at 800-4-SEATOW (473-2869). In emergency situations, always call the U.S. Coast Guard first.
How far offshore am I covered?
We do not have any specific offshore distance limits. How far offshore Sea Tow will go to get you is only limited by the sea conditions, fuel capacity of our boats and our ability to communicate with you. If, for any reason, Sea Tow cannot respond we will assist in arranging for an alternate provider and provide reimbursement up to $5000 per incident. In most cases, if we are unable to respond no other commercial assistance provider will be able to either, so we will defer to the U.S. Coast Guard.
How quickly can I expect Sea Tow to respond my request for help?
Response time varies with each situation, but we do everything we can to get to you quickly. Factors that affect response time include call volume, the size of the area your designated captain covers and the weather. Assistance calls are handled in the order they are received but as a member, you always receive priority service.
What if I need a tow before I get my membership card?
As long as your membership is active, covered services will be provided. Your local Sea Tow® office will be able to verify your membership. Having a copy of your member number available will expedite the process. Should you need assistance, just contact Sea Tow® on VHF Channel 16 or call 800-4-SEATOW (473-2869).
What is the best way to reach Sea Tow?
Call our 24-hour call center. Our team can answer any questions you may have regarding your membership or on-water assistance. 800-4-SEATOW (473-2869).
